Dear Customers:

Hope all of you are fine now.

Under the worldwide unstable logtistic delivery period, we wanted to keep you apprised in real-time as we receive more information. Hereby, Artsadd update and upgrade some suggested logistic service for your reference.

*For orders shipping to European Countries, please use 4PX Express instead of Standard shipping method to have a stable delivery.
(Price difference was raised and charged by carriers due to more expensive cost on flight tickets and labor cost. We believe that the original price can be restored as soon as the outbreak is over.)
*For orders shipping to USA with standard shipping, we will upgrade some orders accordingly to our new DHL+USPS shiping route for free.However, we still strongly suggest you choose DHL+USPS for all orders shipping to the USA.
*For orders shipping to Australia/Canada, we will upgrade to UBI Express on orders under 2kg for free.
*For Standard shipping method, caused by Force Majeure, we are NOT able to guarantee delivery in 30-45 days after orders were shipped out before the coronavirus crisis is over.

Given that there are fewer flights from China to oversea countries, besides, it's getting more expensive, shipping carriers raise/adjust the price day by day.
Artsadd still made some efforts to promise a better service with a lower shipping price. We recommend you to choose upgrade shipping method to have a steady/quick delivery. But now under such condition, no one can promise for a perfectly timely delivery. Hope your understanding.

Attached a sheet below for your reference. Hope that helps you to have a better understanding and service on your business.


Wish you all the best,
ArtsAdd Teams

Hi sellers,

Hope everything goes well.

We are sorry to announce that because of rapid spread of deadly new coronavirus all over the world, some of shipment (such as packages
shipped to Australia, Europe and America around 10th Mar.) will be delayed. Please notice your customers to wait patiently.

All order processing steps in our China factory are normal. But for our AU&USA factories, the lead time might be a little longer.

We care about the health and safety of all of you and your family. Please Keep wearing mouth mask and stay at home, as well as avoid
gathering in groups of more than 10 people.

If there is any update news, we will let you know again.
Wish you health and happiness.

Yours Sincerely,
Artsadd Team

Artsadd would like to express our sincere thanks to all the Artists/Resellers/Customers for your kind supports and suggestions in
the past year, especially for the suggestions of New Products Development.
Hereby, according to your ideas on new product development, Artsadd hold a meeting with in-house factories to discuss the po-
tential products to be developed in 2020, which are summarized as follows. Please feel free to take a look.
At this point, Artsadd sincerely thank you all again for your valuable advices. Artsadd will, as always, make persistent efforts!
You are always welcome to share with us more suggestions and opinions in the future!

Yours Sincerely,
Artsadd Team

Dear Resellers/Artists/Customers,

Our China factory has fully resumed production last week and all of departments in our company have returned to work as normal.

The factory has been disinfected daily and completely.
All workers were back to work healthily and happily. Thank you for your encouragement and comfort.

After last week's rushing production overtime, most of delayed orders have been produced and shipped out. We are able to catch up with
the orders this week, moreover, most orders Turn Around Time will return to normal this week as well.

If you have any questions about order processing and shipment, please kindly contact and let us know.

Yours Sincerely,
Artsadd Team

Hi sellers,

As the industrial park where our Chinese Factory is located, is still close and under control , there is no way for our factory to resume production as scheduled on February 10th.
Your orders will continue to be delayed for at least 1 week.
Optimistic estimates suggest that we will resume production by the end of February.
We appreciate your patience to wait for delay orders and will work hard to arrange production and delivery for you after the resumption of production.
On the other hand, we also understand if you need to cancel any delayed orders. We will arrange refund in 1-2 days.
Please kindly contact and let us know if any other questions.

Yours Sincerely,
Artsadd Team

Answers from CDC and WHO:

Q: Am I at risk for novel coronavirus from a package or products shipping from China? (https://www.cdc.gov/coronavirus/2019-ncov/faq.html)

A: ...In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of 2019-nCoV associated with imported goods and there have not been any cases of 2019-nCoV in the United States associated with imported goods. Information will be provided on the 2019 Novel Coronavirus website as it becomes available.

Hi sellers,

Thank you for kind cooperation over the past years.

We are sorry to announce that to avoid rapid spread of deadly new coronavirus in China, our government compels all companies and factories in China to postpone going to work and stay at home.
So that means our factory can not have normal production now and the earliest open time will be around 10th,Feb. The lead time will be about 7-15 days. Orders to USA&AUS facotries won't be affected.

Please hold your advertising or prepare some other fulfillment sourcing for your consideration.

All unshipped orders before our holiday and during holiday will delay or greatly delay.

Customers who want to have a visit to China recently, please consider delaying or cancelling your trips to protect your health.

If there is any update news, we will let you know again.

ArtsAdd apologizes for the inconvenience caused and sincerely appreciates your kind understanding.
Yours Sincerely,
Artsadd Team

Dear Resellers,

Thank you for kind cooperation over the past years.

Considering that logistics freight cost included in orders’ price and exorbitant cash rebate set before, our company decide to
make some reasonable and acceptable adjustments to rebate policy for the long run.

Please follow the adjustment as below:

(1)Calculate cash rebate from monthly turnover after deducting shipping cost.

? We will take 30% as default shipping costs of orders that are produced in China Fulfill Center.

? And take 40% as default shipping costs of orders that are printed in USA&AUS Factories(Which informed on 1st,Oct, 2019).

? Then, calculate Cash Rebate Amount based on monthly turnover WITHOUT shipping cost.

(2)Adjust the percentage point on rebate and the corresponding cash rebate for monthly turnover of $30,000 and above.

The adjustments are as follows:


Please note that the adjustments will take effect on February 1st, 2020.

ArtsAdd apologizes for the inconvenience caused and sincerely appreciates your kind understanding and support.

Yours Sincerely,
Artsadd Team

Dear Resellers/Artists/Customers,

The Spring Festival is coming again, hereby we inform the following holiday arrangement as below:

The Spring Festival Holiday of both Artsadd Office and China Fulfill Center is: 2020.01.23-2020.01.29. Our company will be back to work on January 30th, 2020.

However, our USA-Based Fulfill Center and AUS-Based Fulfill Center will not be affected by Chinese Holiday, both oversea factories will print and ship orders normally.

During the holiday, ArtsAdd Customer Service Team is out of office. Please leave messages to us if you have any questions, our team will reply you once we are back to office. We apologize for the inconvenience caused.

Besides, most of orders may be delay during/before the Spring Festival Holiday. Please prearrange your advertisement or plan accordingly. We appreciate your understanding.

Please feel free to let us know if any other questions. Wish you and your family members all the best in the coming New Year!

Yours Sincerely,
Artsadd Team
01st,Jan,2020

Dear Customers/Artists/Resellers,

Thank you for your orders on our web. Today we would like to notice you about the delay of the christmas festival orders.

We do not promise a 100% delivery for standard shipping orders before Christmas for orders after 20th,Nov.

For orders with dhl+usps after 1st, Dec, they may also not deliver before 24th,Dec.
If you want a quick delivery, we hope you choose DHL shipping method.

For orders(Made in USA orders and other orders) placed after 10th,Dec, it will be no delivery before Christmas with DHL.
But part of dhl shipping may deliver.

We apologize for any inconvenience caused and thank you for your understanding and support.

Yours Sincerely,
Artsadd Team
November 21, 2019

Our purchase prices of 2XL&above clothes increased in last month. They are T-shirt, Long Sleeved T-shirt and Hoodie printed by our USA factory.
Facing this situation, we decide to launch new Made-in-USA clothes in 2XL&above detached from original clothes and set a little higher price for
new Made-in-USA clothes. Please see the adjustments and the screenshot of original clothes below:

? New SKU will be given to new Made-in-USA clothes in 2XL&above.
? The size range of 2XL&above will be removed from original clothes printed in USA factory(T-shirt, Long-sleeved T-shirt and Hoodie).
? Original clothes mentioned above maintain original price.
? The reseller price of new T-shirt in 2XL&above will increase by $2.50.
? The reseller price of new Long Sleeve T-shirt in 2XL&above will increase by $1.5.
? The reseller price of new Hooded Sweatshirt in 2XL&above will increase by $4.0.
? Please note that we will make adjustments on December 1st, 2019.

Finally, ArtsAdd apologizes for the inconvenience caused and sincerely appreciates your kind understanding and support. If you have any questions,
please feel free to contact us.

Considering that logistics freight cost covers over half of the orders' price for thoes products printed and shipped by both
oversea factories, besides, our factories prepaid the freight to carriers without any rebate or discount, so we believe that
it will be more reasonable to calculate cash rebate from monthly turnover after deducting shipping cost.

Therefore, we have to adjust the rebate policy as below:

We will take 45% as default shipping costs of orders that are printed in USA&AUS Factories.
Then deduct the 45% costs from monthly turnover.
Finally, calculate Cash Rebate Amount based on monthly turnover WITHOUT shipping cost.

Again, the adjustment only adapts to orders that are printed and shipped out from USA&AUS Factories, take effect on October 1st.

Thank you for your understanding and support!
Wish all the best,

ArtsAdd Team

Dear Customers/Artists/Resellers,

With the arrival of China's National Day, lots of companies will be closed to observe the holiday.

Here we are writing to tell you that DHL Express Shipping Carriers won’t have service from Oct. 1st to Oct. 7th, meanwhile,
other shipping carriers will take at least 3 days off(1st-3rd) as well.

As for our company, customer service teams will take 3 days off from 1st-3rd.Oct, and factories will take only 2 days off from
1st to 2nd. Which means, all your orders won't be delayed so much during the holiday.

YET, since DHL Express Shipping Carriers do not On Site Pickup & Delivery, we can not gurantee your orders will be shipped
out on time by choosing DHL + USPS shipping method.

Therefore, we strongly suggest all Customers/Artists/Resellers choosing Epacket/Standard shipping method instead from
today(26th,Sep.) until 3th Oct. From 4th Oct, you can still switch to DHL + USPS for your convenience.

We apologize for any inconvenience caused and thank you for your understanding and support. If you have any other ques-
tions, please feel free to let us know.

Best Wishes,
ArtsAdd Team

For DHL+USPS shipment (CHN Factory) and DHL eCommerce shipment (USA Factory) shipping methods, we hereby
make the following statements:

The order shipped out by DHL + USPS will be dispatched by DHL eCommerce in the final shipment. Since the return
freight is very expensive, we do not accept any returned items. And the items will be destroyed by the carrier, so they
can’t be resent free of charge. Therefore, please note the points below:

? Please make sure the address is correct and complete, especially the postal code, the detail of street, and the doorplate
number. If the items are returned due to incorrect address (e.g. the logistics information system shows “insufficient
address/dead later” or other address problems), we won’t accept any refund.
? We are not responsible for the items rejected by the customers. If there is any question, please contact our customer
service before delivery.
? We do not accept any exchange or refund due to customer or address issues.
? The terms mentioned above apply to both DHL+USPS shipment (CHN Factory) and DHL eCommerce shipment (USA Factory).

Of course, we would like to offer an exchange if the parcel does not arrive due to some unpredictable factors. If you have
any questions, please feel free to contact us for further information.

ArtsAdd would like to annouce a price raise(+$0.2) on Mugs and Socks which are printed in our USA-Factory.

Due to the situation that our USA-Factory received a bill from USA Custom that we have to pay 20% Custom Tax this time, instead of 5% that we paid in previous months.

Which means our USA-Factory increased products' costs so that we have to raise price for some related products that are printed inside the USA.

Therefore, we have to raise $0.2 on USA-Factory printed Mugs and Socks. Please see attached list below.
New price take effect from 1st, August, 2019.

ArtsAdd apologize for any inconvenience caused, and sincerely appreciate your kind understanding and support.

Wish all the best,
ArtsAdd Teams

Since ArtsAdd USA-Factory no longer uses Fedex Shipment, we will switch the shipping method to DHL Ecommerce defaultly, especially for orders' weight over 1 pound.

For orders' weight under 1 pound remain the current shipping method, which is still USPS First Class shipment.

Please kindly track order status on website below regarding DHL Ecommerce. And delivery time is subject to actual delivery after parcels arrive at destination.
Normally it is around 4-7 business days.

DHL Ecommerce tracking link: https://webtrack.dhlglobalmail.com/

Thank you for your attention.

Wish all the best,
ArtsAdd Teams

1, Proudly printed & produced inside US-based factory.
2, Price-off promotion is valid from April to November, 2019.
3, Only products' COST price participate in Rebate Policy. Shipping cost will not be involved in Rebate payment.
4, Standard shipping route for US-based factory is USPS First Class Mail & Fedex Smart Post.
Weight UNDER 9oz, defaultly ship out by USPS First Class Mail, deliver in 3-5 business days.(Socks,Tshirts)
Weight OVER 9oz, defaultly ship out by Fedex Smart Post, deliver in 5-7 business days.(Mugs,Shoes,Hoodies,Prints)
For more information, please kindly contact with us: Support@artsadd.com

Artsadd would like to express our sincere thanks to all the Artists/Resellers/Customers for your kind supports and suggestions in the past year, especially for the suggestions of New Products Development.
Hereby, according to your ideas on new product development, Artsadd hold a meeting with in-house factories to discuss the potential products to be developed in 2019, which are summarized as follows. Please feel free to take a look.
At this point, Artsadd sincerely thank you all again for your valuable advices. Artsadd will, as always, make persistent efforts!
You are always welcome to share with us more suggestions and opinions in the future!

With all the best!
07th,Jan,2019

Dear Customers/Artists/Resellers,

For the reason that Shipping Company (Maily E-packet) increased Shipping Cost since November 9th 2018, Our company has no choice but readjust price for some products, especially for those Products' Weight Under 500g.
Considering of long-term cooperation, we tried our best to cover the increased cost by our company mostly, therefore, regarding new products' price, please kindly check the price list as below.
Please note that New Prices will take effective on January 10th, 2019.
We apologize for any inconvenience caused and thank you for your understanding and support.

Yours Sincerely,
Artsadd Team
04th,Jan,2019

A. Watches
CACLW07 - Unisex Silver-Tone Round Leather Watch (Model 216) - $8.99 (Original Price: $7.99)
CACLW09 -Women's Classic Leather Strap Watch(Model 203) - $10.99 (Original Price: $9.99)
CACLW10 - Unisex Stainless Steel Leather Strap Watch(Model 202) - $10.99 (Original Price: $9.99)
CACLW11 - Women's Rose Gold Leather Strap Watch(Model 201) - $10.99 (Original Price: $9.99)
CACLW16 - Men's Leather Strap Large Dial Watch(Model 213) - $12.99 (Original Price: $11.99)
CACMW01 - Men's Stainless Steel Analog Watch(Model 108) - $8.99 (Original Price: $7.99)
CACMW02 - Women's Italian Charm Watch(Model 107) - $7.99 (Original Price: $6.99)
CACMW04 - Men's Stainless Steel Watch(Model 104) - $9.99 (Original Price: $8.99)
CACMW05 - Unisex Stainless Steel Watch(Model 103) - $8.99 (Original Price: $7.99)
CACPW07 - Sport Rubber Strap Watch(Model 301) - $9.99 (Original Price: $8.99)

B. Phone Case
CCAIP524 - Rubber Case for iPhone 6/6s - $8.99 (Original Price: $6.99)
CCAIP528 - Rubber Case for iPhone SE - $10.49 (Original Price: $8.49)
CCAIP601 - Rubber Case for iPhone 6/6s Plus - $9.99 (Original Price: $7.99)
CCAIP702 - Rubber Case for iPhone 7 4.7" - $7.99 (Original Price: $5.99)
CCAIP703 - Rubber Case for iPhone 7 plus (5.5”) - $8.99 (Original Price: $6.99)
CCAIP708 - Rubber Case for iPhone 8 (4.7”) - $7.99 (Original Price: $5.99)
CCAIP709 - Rubber Case for iPhone 8 plus (5.5”) - $8.99 (Original Price: $6.99)
CCAIP710 - Rubber Case for iPhone 8 (4.7”) (Trapezoidal hole) - $7.99 (Original Price: $5.99)
CCAIP901 - Rubber Case for iPhone XR (6.1") - $8.99 (Original Price: $6.99)
CCAIP902 - Rubber Case for iPhone XS Max (6.5") - $8.99 (Original Price: $6.99)

C. T-Shirts
CCGMT02 - Sunny Men's T- shirt (Model T06) - $16.59 (Original Price: $15.99)
CCGMT03 - Sunny Men's T-shirt (USA Size) (Model T02) - $9.59 (Original Price: $8.99)
CCGMT07 - All Over Print T-Shirt for Men (USA Size) (Model T40) - $19.59 (Original Price: $18.99)
CCGWT02 - Sunny Women's T-shirt (Model T05) - $17.59 (Original Price: $16.99)
CCGWT03 - Sunny Women's T-shirt(USA Size) (Model T01) - $9.59 (Original Price: $8.99)

D. Socks
CHMS01 - Trouser Socks - $8.99 (Original Price: $8.49)
CHMS02 - Crew Socks - $7.99 (Original Price: $7.49)
CHMS03 - Quarter Socks - $6.99 (Original Price: $6.49)
CHMS07 - Men's Custom Socks - $8.49 (Original Price: $7.99)
CHMS08 - Women's Custom Socks - $8.49 (Original Price: $7.99)
CHMS09 - Kids' Custom Socks - $8.49 (Original Price: $7.99)

E. Umbrella
CHPCU01 - Foldable Umbrella - $19.99 (Original Price: $17.99)
CHPCU04 - Auto-Foldable Umbrella - $22.39 (Original Price: $20.39)

Dear Customers/Artists/Resellers,

The Spring Festival are coming, so hereby we like to notice the holiday arrangement in advance.

The Spring Festival Holiday of Artsadd Office: 2019.02.03-2019.02.09
Orders’ Production and Shippment will be stopped from 2019.02.01 to 2019.02.09

During the holiday time, the Customer Service is out of office. But you can leave message to us if you have any questions. We will reply you once we are back to office.
During the Spring Festival Holiday, whole orders may be a little delay. Hope you can understand that.
Please prearrange your Advertisement on other platforms. Any questions about the arrangement, please contact us in advance.

Wish you and your family members all the best for the New Year!

Yours Sincerely,
Artsadd Team
01st,Jan,2019

Dear Customers/Artists/Resellers,

Now Canada order shipped out by EMS is back to normal. So you can choose Standard Shipping Method at checkout.


Please note that the delivery time for Canada order may be a little bit longer and unstable recently.

Yours Sincerely,
Artsadd Team
December 28, 2018

Dear Customers/Artists/Resellers,

Affected by the upcoming Christmas holiday, we decide to temporarily discontinued some products that are Printed and Produced in our USA based factory. But some other products, mugs and socks, are still on sale. You can find them in this page: http://www.rujinmo.com/custom/made_in_usa-1049
Please note that those discontinued products will go on sale again after Christmas holiday.

Yours Sincerely,
Artsadd Team
December 10, 2018

Dear Customers/Artists/Resellers,

Now Canada orders shipped out by UBI are normal. You can check the detailed logistics here
http://www.ubismartparcel.com/en.
Eg
4006318052643093
4006318049654873
4006318049652169
But the specific delivery time is subject to actual delivery after parcels arrived at destination airport.
We are not responsible for the parcels that have arrived at destination airport.
Please pay more attention to Canada Post.

Yours Sincerely,
Artsadd Team
November 29, 2018

Order Number===Shipping Time===Tracking Number===Destination
A18111387582===2018/11/17 16:45 ===LM249134153CN=== Canada
A18111225241===2018/11/16 13:41 ===LM246665529CN=== Canada
A18111256024===2018/11/15 9:40 ===UF046029629SG=== Canada
A18111586232===2018/11/19 13:23 ===LM265569009CN=== Canada
A18111475506===2018/11/16 16:24 ===LM257419413CN=== Canada
A18110502609===2018/11/15 14:10 ===LM223233729CN=== Canada
A18111333722===2018/11/17 11:32 ===LM255333048CN=== Canada
A18091577800===2018/11/18 14:54 ===UF045946301SG=== Canada
A18110996257===2018/11/16 8:58 ===LM236476857CN=== Canada
A18111002290===2018/11/15 9:30 ===LM225998659CN=== Canada
A18111044058===2018/11/16 8:57 ===LM236477322CN=== Canada
A18111068610===2018/11/15 9:32 ===LM225998945CN=== Canada
A18111073343===2018/11/15 9:36 ===LM225999212CN=== Canada
A18111078494===2018/11/15 9:36 ===LM225999257CN=== Canada
A18111174381===2018/11/19 13:42 ===LM266814023CN=== Canada
A18111510824===2018/11/19 11:45 ===LM266618749CN=== Canada
A18111157802===2018/11/16 11:39 ===LM257321285CN=== Canada
A18111220505===2018/11/15 16:31 ===LM246283414CN=== Canada
A18111263508===2018/11/16 11:37 ===LM244050505CN=== Canada
A18111289637===2018/11/17 11:32 ===LM244041962CN=== Canada
A18111375558===2018/11/15 3:54 ===LM254157231CN=== Canada
A18110969571===2018/11/16 15:58 ===LM224979865CN=== Canada
A18111212771===2018/11/16 16:14 ===LM254849113CN=== Canada
A18111280062===2018/11/16 16:14 ===LM254848152CN=== Canada
A18111245075===2018/11/15 15:07 ===LM246880598CN=== Canada
A18111562565===2018/11/19 11:36 ===LM267589902CN=== Canada
A18110644170===2018/11/15 8:52 ===LM222004910CN=== Canada
A18111052755===2018/11/15 4:05 ===LM223404065CN=== Canada
A18111052833===2018/11/15 4:09 ===LM223404159CN=== Canada
A18110332886===2018/11/15 10:17 ===LM249005162CN=== Canada
A18110371013===2018/11/15 10:17 ===LM249005397CN=== Canada
A18110371997===2018/11/15 14:32 ===LM249005613CN=== Canada
A18110379536===2018/11/15 14:32 ===LM249005865CN=== Canada
A18110388180===2018/11/16 15:09 ===LM254926552CN=== Canada
A18110395513===2018/11/15 14:33 ===LM249005525CN=== Canada
A18111324032===2018/11/16 11:04 ===LM257062904CN=== Canada
A18111166096===2018/11/16 15:58 ===LM227880431CN=== Canada
A18110900030===2018/11/16 8:56 ===LM223340484CN=== Canada
A18110908317===2018/11/15 4:21 ===LM223340475CN=== Canada
A18110921551===2018/11/15 8:32 ===LM223340515CN=== Canada
A18110951288===2018/11/15 4:05 ===LM223338327CN=== Canada
A18110966542===2018/11/15 4:22 ===LM223340714CN=== Canada
A18110990864===2018/11/15 16:28 ===LM223340555CN=== Canada
A18110993038===2018/11/15 16:28 ===LM223340691CN=== Canada

The information of returned orders shipped to Canada is attached below. We will continue to update new returned orders in Notification later. We highly recommend you choose UBI shipping method to face this situation when you have Canada orders.

Yours Sincerely,
Artsadd Team
November 22, 2018

Dear Customers/Artists/Resellers,

Affected by the rotating Canada Post strikes, the parcels shipped to Canada from 11.09 to 11.15 will not be delivered in time or cannot be delivered. For these orders, we won’t offer reshipment or refund.

Therefore, we had suspended the delivery service for orders shipped to Canada. Some shipped orders will probably return to our warehouse. But we will reship these orders when Canada Post recovers the business. The specific recovery time in transportation business cannot be estimated at present. So please note that these parcels certainly cannot be delivered in time. Of course, we will adopt a new shipping method (UBI) to ship Canada orders in one week. But you should pay extra $1.8 per item if you want to switch to this shipping method. As for returned orders without switching to UBI shipping method, they will be stored in our warehouse and wait for reshipping. We will also inform customers the information of returned parcels. (The detailed information is in the next notification.)

If you need the parcels urgently, please switch to DHL shipping method.

Yours Sincerely,
Artsadd Team
November 22, 2018

Dear Customers/Artists/Resellers,

Recently, affected by the rotating Canada Post strikes, transportation services about receiving and sending international parcels exported to Canada will be influenced. Therefore, we would suspend the delivery service for the parcels shipped to Canada if you choose standard shipping method. But don't worry, we will seek a new shipping method to handle this situation as soon as possible. Sorry for the inconvenience we might have caused.

Yours Sincerely,
Artsadd Team
November 16, 2018

Dear Customers/Artists/Resellers,

In the peak season, many of our reseller use DHL+USPS shipping method for their orders. After shipping out, the first shipment dhl needs 3-5 business days delivery. The final shipment USPS needs 2-4 business days delivery. Tracking link: (First delivery link& Final delivery link)
dhl.com
https://webtrack.dhlglobalmail.com/
But we are sorry that we just offer the final shipment tracking number online. So you need to track the final shipment after shipping out for about 5 days. DHL shipment needs 3-5 days for delivery and then the second shipment will be online. Please do not worry that your parcel will miss. Normally total delivery time will be around 10 days. For example, if your order ship out today, you will receive it about 10 days later.

Yours Sincerely,
Artsadd Team
November 12, 2018

Dear Customers/Artists/Resellers,

Due to the “Traffic congestion” in USA main ports, orders shipped to USA with standard shipping will delay greatly. We are sorry for the inconvenience.

Now we strongly suggest you to switch to our new shipping method DHL+USPS. The details are below:

Most often, we'll charge $1.50 per item, however, as for dimensional products (Such as Shoes, Canvas Print, and Area Rug), we'll charge $3.99 per item. (Due to the wrong calculation last week, we have reset the shipping cost according to the DHL shipping cost rules. We are sorry for the inconvenience.)

That will be a great support for your business in this peak season.

By using DHL+USPS shipping method, please be sure that you’re accounting for production times(3-7 days) when it comes to shipping. And DHL 3-5 business days delivery and USPS 2-4 business days delivery.
Tracking link: (First delivery link& Final delivery link)
dhl.com
https://webtrack.dhlglobalmail.com/

Attach the screenshot about how to switch shipping method:


Such switch will last for two months and ends in 31st, Dec.
For those resellers who sell on Ebay, Amazon, Etsy or other platforms, please pay attention to the tracking numbers when they are online and trackable.

Wish you a big business!

Yours Sincerely,
Artsadd Team
November 5, 2018

Dear Customers/Artists/Resellers,

Due to low sales volume (less than 10 shoes per month), we decide to discontinue these products:

CASCS116 Canvas Long Boots For Women Model 7013H,

CASCS160 Seattle Low Top Women's Shoes (Model 10136),
CASCS161 Seattle Low Top Men's Shoes/Large Size (Model 10136),
CASCS162 Seattle Low Top Men's Shoes (Model 10136),
CASCS168 Seattle Low Top Women's Shoes/Large Size (Model 10136),

CASCS106 Aquila Strap Men's Shoes (Model 1202),
CASCS107 Aquila Strap Men's Shoes/Large Size (Model 1202),
CASCS108 Aquila Strap Women's Shoes (Model 1202),
CASCS136 Aquila Strap Women's Shoes/Large Size (Model 1202),

CASCS155 Martin Boots for Kids (Black) (Model 1203H),

CASCS156 High Top Retro Men's Sneaker (Model 8022H),
CASCS157 High Top Retro Women's Sneaker (Model 8022H),
CASCS158 High Top Retro Men's Sneaker/Large Size (Model 8022H),

CASCS214 Men's Wholecut Dress Shoes (Model 4026),
CASCS215 Women's Wholecut Dress Shoes/Large (Model 4026),
CASCS216 Women's Wholecut Dress Shoes (Model 4026),

CASCS150 New Lyra Women's Cloth Shoes (3D Customization) (Model 8023),
CASCS151 New Lyra Men's Cloth Shoes (3D Customization) (Model 8023),
CASCS152 New Lyra Men's Cloth Shoes/Large (3D Customization) (Model 8023)

Yours Sincerely,
Artsadd Team
October 29, 2018

Dear Customers/Artists/Resellers,

Artsadd Office's 2018 Chinese Traditional Spring Festival Holiday start from 15Feb2018 to 21Feb2018.
Artsadd Factory's 2018 Chinese Traditional Spring Festival Holiday start from 15Feb2018 to 20Feb2018.

During the period of holiday, all Shipping Carriers will be closed to observe Chinese Spring Festival. Therefore, orders' production and shippment will be delayed during the holiday, and we are expected to back to work in 21st, Feb, 2018.

Besides, orders placed since 10th, Feb. 2018 might be delayed too, and hopefully everything will back to normal from 21st, Feb. 2018.

We apologize for any inconvenience caused and thank you for your understanding and support. Wish you and your family members all the best in the New Year!

Yours Sincerely,
Artsadd Teams